The KlimaTicket Ö really offers something to everyone – namely everything: All public transport in Austria with a single ticket. Simple and inexpensive. A valuable contribution to the climate of our planet.
What is
KlimaTicket Ö?
The KlimaTicket Ö allows you to use all scheduled services (public and private rail, city and public transport) in a specific area for a year: regional, cross-regional and nationwide. It cannot be used on touristic offers like Waldviertelbahn, Wachaubahn, Schneeberbahn, Schafbergbahn, etc.
As an additional offer to the KlimaTicket Ö, there is also the possibility to buy regional KlimaTickets. The responsibility for the implementation and design of regional KlimaTickets lies with the respective federal state.
The KlimaTicket Ö is more than just your ticket for all public transport. It is also the ticket with which we aim to reach the Paris climate goals together. Public transport is the climate-friendly alternative to motorized individual transport.
The more you participate, the better it is for the climate. That is why the KlimaTicket Ö is uncomplicated and affordable.
In addition to the KlimaTicket Ö, public transport is being bolstered by many other measures: Modernization and continuous expansion to ensure climate-friendly public transport.
In addition to the further expansion of major transport routes, the government program has allocated billions in funds for the further development of local and regional transport, especially in conurbations, and stations are being expanded into "mobility hubs". The Federal
Government is investing in a progressively more dense and comfortable public transport service offering in local, regional and long-distance transport.
With the inexpensive KlimaTicket Ö, all those who commute or travel in Austria can benefit from these investments in the climate-friendly future of the country.
How much does KlimaTicket Ö
cost?
|
Ticket category
|
Classic
|
Youth / Senior/ Special
|
|---|---|---|
|
KlimaTicket Ö
|
€ 1.095,-
|
€ 821,-
|
|
KlimaTicket Ö Family
|
€ 1.205,-
|
€ 931,-
|
The KlimaTicket Ö is valid for a whole year from a date oft he purchaser’s choice and can be purchased a maximum of one month in advance.
Railway companies also offer special packages for seat reservations or first class upgrades.
Where is the KlimaTicket Ö on sale?
- Photo
- Proof of age (KlimaTicket Youth/ Senior)
- Authorization document (KlimaTicket Special)
- Military service ID, provisional replacement military service ID or call-up order, each in conjunction with the info sheet for the Austrian Armed Forces Climate Ticket (Austrian Armed Forces Climate Ticket)
- Notification of assignment, notification of determination or community service card (KlimaTicket Ö community service)
- Confirmation form about the performance of voluntary service
How do I use the digital KlimaTicket Ö?
The process how to add the KlimaTicket Ö in the apps of ÖBB, WESTBahn, Wiener Linien, Innsbrucker Verkehrsbetriebe and Verkehrsverbund Tirol partners can differ slightly. In the ÖBB app, you have to create a customer account or log in to your existing customer account and the KlimaTicket Ö is stored and displayable under “My account”. In the apps of the WESTbahn, Wiener Linien, Innsbrucker Verkehrsbetriebe and Verkehrsverbund Tirol it is necessary to enter your KlimaTicket Ö card number, your date of birth and the postal code so that your KlimaTicket Ö is subsequently added to your customer account.
Like the physical ticket, the digitally displayable ticket is non-transferable and only valid in conjunction with an official photo ID or the e-card with photo. If the ticket is blocked or canceled, digital display of the ticket is no longer possible.
How and when can I renew my Klimaticket Ö?
Your current customer data is particularly important so that we can provide you reliably with the notice of your renewal of the KlimaTicket Ö. Therefore, please notify us of any data changes immediately using the contact form on klimaticket.at/contact, in person at a service point or online independently in your customer account.
Two months before your KlimaTicket Ö expires, we will send you an invitation to renew your ticket by letter. The procedure for renewing your KlimaTicket Ö depends on the payment method you chose when purchasing it:
If you bought the previous ticket by SEPA direct debit mandate, you can relax. The SEPA mandate remains in place and we will debit the ticket fee for the new KlimaTicket Ö as usual.
As soon as we have received your payment or the objection period has expired, you will receive a booking confirmation and – if requested – the invoice by e-mail. If the payment is made on time, we will send you your new KlimaTicket Ö in time before it starts to be valid.
If you want to change your payment method for your new KlimaTicket Ö, you can read more about it in our FAQs.
Where is the KlimaTicket Ö NOT valid?
Which passenger rights apply to the KlimaTicket Ö?
In the event of train cancellations or delays, KlimaTicket Ö customers may be entitled to compensation in accordance with EU Regulation No. 1371/2007, the Railway Transportation and Passenger Rights Act as well as the General Terms and Conditions for the purchase of the KlimaTicket Ö.
Holders of a valid Ticket are entitled to compensation if the railway companies used by them, except for city traffic and non-networked side-trains, repeatedly suffer delays or cancellations during the validity period of the Ticket.
If the punctuality level of a railway company is within one month of the validity of the Ticket is below 93%, then the holder of the Ticket is entitled to compensation once a year after the end of the validity period, amounting to 10% of the basic compensation calculated for one month for the respective railway company. The punctuality level of the individual railway companies is published on their websites.
The basic compensation shall be at least the ticket price less the price shares for carriage by road, in urban and non-networked side trains. The maximum annual compensation amount is 10% of the basic compensation. Refunds below four euros may be excluded from payment.
The handling of any claims for compensation shall be the responsibility of the railway companies concerned, and the arrangements for payment of the compensation shall therefore be laid down in the conditions of carriage of the railway companies concerned.
At present, registration for passenger compensation is only possible with the ÖBB. Please note that registration for the compensation procedure is only possible if you have given your consent to the transfer of data for passenger compensation. You can give your consent directly in your KlimaTicket Ö customer account under "My Tickets" by marking the checkbox. Once the data transfer regulations have been activated, a registration can be made under oebb.at/fahrgastrechte.
Frequently asked questions
KlimaTicket Ö in general
The employer can provide the employee with the KlimaTicket Ö tax-free or reimburse the corresponding costs tax-free. For further information, please refer to the homepage of the responsible Federal Ministry of Finance or the homepage of the Chamber of Commerce.
If an invoice is to be issued to a company instead of the employee, such a request should be made by the employee to the KlimaTicket customer service and not by the company.
Digital ticket
The process how to add the KlimaTicket Ö in the different apps of our partners can differ slightly. In the ÖBB app, you have to create a customer account or log in to your existing customer account and the KlimaTicket Ö is stored and displayable under "My account". In the apps of the WESTbahn, Wiener Linien, Innsbrucker Verkehrsbetriebe and Verkehrsverbund Tirol it is necessary to enter your KlimaTicket Ö card number, your date of birth and the postal code so that your KlimaTicket Ö is subsequently added to your customer account.
Currently, the digital KlimaTicket Ö can be displayed in the apps of ÖBB, WESTbahn, Wiener Linien, Innsbrucker Verkehrsbetriebe and Verkehrsverbund Tirol. The integration of the KlimaTicket Ö in the apps of other tariff partners is in their control. We are optimistic that the digital display of the KlimaTicket Ö in further apps will follow.
Passenger rights
In the event of train cancellations or delays, KlimaTicket customers are entitled to compensation in accordance with EU Regulation No 1371/2007, the Railway Transport and Passenger Rights Act and the General Terms and Conditions for the purchase of the Klimaticket Ö. Any due compensation is calculated according to the regulations of the affected transport company. The handling of any claims for compensation shall be the responsibility of the affected transport company itself. In order to claim your compensation from the transport company concerned, we require your consent to the forwarding of your contact and contract data. The submission of such consent is expected to be possible in your customer account from the end of May 2022. Any claims for compensation shall be retained until then.
In order to be able to assert passenger rights against the participating railway companies, it is necessary that you as the affected party consent to the transfer of your data.
Your consent can be given directly in your KlimaTicket Ö account. Click the arrow in the upper-right corner, and then click My Tickets. You can give your consent at the bottom of the page. Registration with the participating railway companies will then be possible from the next day. If you do not have a KlimaTicket Ö account, please contact KlimaTicket Ö Customer Service at www.klimaticket.at/en/contact.
First of all, we have to consider how the ticket was purchased before.
One-time payment
If the previous ticket was purchased by one-time payment, then until 20 September 2022 simply renew your KlimaTicket Ö online, by payment slip that you received by letter or at our service points. This way, we can guarantee that you can hold your ticket in your hands in time. If you renew your ticket by 30 June 2023, you will get a 13th KlimaMonat for free!
SEPA direct debit mandate
If the previous ticket was purchased by SEPA direct debit mandate, then feel very comfortable. The SEPA mandate remains in place and we will debit the ticket fee for the new KlimaTicket Ö as usual. The debit will be made in 13 equal monthly installments within the first five working days of each calendar month. If you renew your ticket by 30 June 2023, you will receive a 13th KlimaMonat for free! If the ticket is not to be renewed, then a written objection must be made by the deadline stated in the reminder letter, either by mail or by using the contact form at klimaticket.at/kontakt.
Once we have received your payment and the renewal has been completed, you will receive the invoice by email.
Click on "Renew card" in your customer account under "My cards" and tick "Installment payment" in the booking process. Or buy your new KlimaTicket Ö online at https://shop.klimaticket.at/en/ticket or at any service point. Select the validity start date of your new KlimaTicket Ö in such a way that it continues along with your previous KlimaTicket Ö.
During the period of validity, you can cancel your KlimaTicket Ö from the seventh month of validity without providing reasons. For an effective cancellation, the signed cancellation document and evidential return of the ticket to a service point is required. A cancellation fee of one month's worth will be charged; this is one-twelfth of the purchase price. In the case of SEPA direct debit, the cancellation fee will still be debited. In the case of a one-off payment, the monthly amounts for each month of validity not commenced will be transferred minus the termination fee.
If there are certain reasons, the ticket can be cancelled during the validity period without a cancellation fee. You hand in your KlimaTicket Ö together with the signed cancellation document to a service center within four weeks after the reason for cancellation has arisen. This is
- in case of moving from Austria to a foreign country by proving the new address abroad
- in the event of illness over a period of three months or more by means of a medical certificate
- in the event of unemployment by means of proof of an unemployment certificate
- in case of your death
If you do not want to renew your KlimaTicket Ö after the expiration of the validity period and you bought your KlimaTicket Ö by SEPA mandate, send us your written objection within the objection period in your letter for the renewal of the KlimaTicket Ö by mail to KlimaTicket Kundenservice, Postfach 100, 1020 Vienna or by using the contact form on klimaticket.at/en/contact. If you bought it by one-time payment, do not pay in the payment slip.
Other
In this case, you are basically travelling without a valid ticket and the regulations of the respective transport company for travelling without a valid ticket apply. This may result in the issuing of an additional fare demand or you have the option of purchasing a standard single ticket, which can be submitted for reimbursement with proof of possession of a KlimaTicket Ö. Please inform yourself about the consequences and the concrete procedure at the respective transport company.
If you have lost your KlimaTicket Ö, report the loss together with the loss claim immediately to a service center, by phone at 0800 24 00 50 or via contact form so that we can disable your ticket. Subsequently, you will need a replacement ticket. For this you need to report the loss to the proper government agency (e.g. municipal office or magistrate). You can find more information about the proper government agency on this website. Upon presentation of the claim of loss and after payment of the replacement fee in the amount of € 10.- at a service center, a new provisional ticket will be issued to you and a replacement ticket will be ordered, which will be sent to you by postal service.
If your KlimaTicket Ö has been stolen, you will need to file a theft report with the police for a replacement ticket to be issued. Otherwise, the process is the same as in case of loss of the KlimaTicket Ö.
A generally free carry-on option is not yet planned.
The transport of bicycles is handled differently by transport associations and transport companies (e.g. at certain times of day, in certain means of transport, with prior reservation, paid or free of charge).
| Operator | KlimaTicket Ö | KlimaTicket regional |
| ÖBB | x | x |
| WESTbahn | x | x |
| Kärntner Linien | x | x |
| OÖVV | x | x |
| SVV | ÖBB local trains, Salzburg AG trolleybus, Albus Salzburg Verkehrsbetrieb GmbH, Regionalbus | ÖBB local trains, Salzburg AG trolleybus, Albus Salzburg Verkehrsbetrieb GmbH, Regionalbus |
| Verbund Linie | GKB and Steiermarkbahn railway lines without restrictions, ÖBB railway lines with restricted travel times Not on regional bus and city transport | GKB and Steiermarkbahn railway lines without restrictions, ÖBB railway lines with restricted travel times Not on regional bus and city transport |
| VMOBIL | x | x |
| VOR | Underground and ÖBB local trains with bicycle symbol within Vienna | Underground and ÖBB local trains with bicycle symbol within Vienna |
| VVT | Regional buses except for individual lines | Regional buses except for individual lines |
x = no free transport
As of October 2023. Subject to change without notice. No guarantee of completeness.
Travelling with dogs is handled differently by the various tariff partners and lies within the regulations of the respective company.
| Operator | KlimaTicket Ö | KlimaTicket regional |
| ÖBB | x | x |
| WESTbahn | x | x |
| Kärntner Linien | x | x |
| OÖVV | except on regional bus and rail transport including the zones of Linz, Wels and Steyr. This does not apply to long-distance rail transport (InterCity-Express, lnterCity, EuroCity, EuroNight, D-Zug, Railjet, Railjet Express, Nightjet and WESTbahn) | except on regional bus and rail transport including the zones of Linz, Wels and Steyr. This does not apply to long-distance rail transport (InterCity-Express, lnterCity, EuroCity, EuroNight, D-Zug, Railjet, Railjet Express, Nightjet and WESTbahn) |
| SVV | all regional lines | all regional lines |
| Verbund Linie | x | x |
| VMOBIL | x | x |
| VOR | Underground, WLB, NÖVOG, Raaberbahn, regionalbus Not on ÖBB local trains | Underground, WLB, NÖVOG, Raaberbahn, regional bus, ÖBB local trains |
| VVT | Train, bus and tram within the area of the transportation association Not cross-network | Train, bus and tram within the area of the transportation association Not cross-network |
x = no free transport
As of October 2023. Subject to change without notice. No guarantee of completeness.
Holders of an KlimaTicket Ö can also travel in the Nightjet day coach within Austria without an additional ticket. A place on the day coach, couchette or sleeper cabin can be booked against a fee.
The KlimaTicket Ö is valid for all journeys within Austria. When travelling abroad the KlimaTicket Ö is valid up to the joint station abroad respectively the national border or on permitted routes abroad according to appendix 2 of the GTC of purchase for the KlimaTicket Ö. You need to buy a ticket for the foreign share of your journey.
The KlimaTicket Ö is only one of the building blocks to strengthen public transport.
The Federal Government is also making massive investments in the expansion and modernization of transport infrastructures. The Federal Government is investing in a progressively more dense and comfortable public transport service offering in both local and regional transport. And long-distance transport as well, of course. In addition to the KlimaTicket Ö and the expansion of the infrastructure, digitization is an essential component in making public transport even more attractive.
The Federal Government is working together with the federal states, transport associations and public transport companies to strengthen tariff- and sales-related innovations and to make them available throughout Austria using synergy potentials between transport networks and transport companies.
